Frequently asked questions
Everything you need to know before the first cycle.
Clear answers about Encore Pro models, installation and use in Quebec.
Encore Pro at a glance
Your questions. Our answers.
For guidance related to your building or a specific model number, send us your request.
What is truly commercial equipment?+
Truly commercial equipment is designed from the start for frequent use, with components, suspension and service access suited to a business setting.
What is the capacity of Encore Pro equipment?+
The front-load washer and main dryers have a 22 lb (10 kg) capacity. The top-load washer has a 2.9 cu. ft. volume.
Does the front-load washer need to be anchored to the floor?+
Its soft-mount design simplifies installation. The floor must still be solid, level and meet the manufacturer’s requirements.
Do the models accept coin or cashless payment?+
Several configurations support coin, card, cashless payment or free use. Our team will confirm the options compatible with your selected model.
Is the dryer available in gas and electric?+
Yes. The Encore Pro dryer and stacked configurations are available in gas or electric variants.
How long is a cycle?+
As a general guide, washing takes about 35 minutes and drying 30 to 35 minutes, depending on load, settings and installation conditions.
Can the machines be stacked?+
Yes. A stacked washer-dryer and a stacked two-dryer configuration are available to maximize space.
Who handles installation and service in Quebec?+
Our team supports clients with sales, planning, installation, technical service and parts throughout Quebec.
How do I get pricing?+
Choose a model on this site, then use the Request this model button. The form will automatically retain the model you viewed.
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